OUR ORGANISATION

We understand that bad luck can happen to anyone, and that sufficient bad luck can be devastating.

WE PROMOTE A SENSE OF CONNECTION, SOCIAL INCLUSION AND HEALTH AND WELLBEING PROGRAMS TO THE EXTENDED IRISH COMMUNITY IN NSW, WHILE PROVIDING THEM WITH CONFIDENTIAL, SYMPATHETIC, CARING SUPPORT IN TIMES OF VULNERABILITY AND DISTRESS.

OUR Principles - What we stand for

HUMANITY

Respect for human dignity and helping people - regardless of who and where they are - is paramount to everything that we do.

In order to continue to enjoy the confidence of all in our community, the ISA may not take sides or engage at any time in controversies of a political, racial, religious or ideological nature. Where members of our community need support but come from opposing positions, each will be assigned a dedicated person to assist them.

NEUTRALITY

Impartiality

The ISA makes no discrimination as to race, religious beliefs, class or political opinions. We endeavour to support all individuals, being guided solely by their needs, and to give priority to the most urgent cases of distress.

INDEPENDENCE

The principle of independence means that the ISA must resist any interference - be it political, ideological or economic - capable of diverting it from embodying the principles of humanity, impartiality and neutrality.

OUR VALUES - The Foundation of our work

COMPASSION

We act with empathy, kindness and respect.

Integrity & Accountability

We operate with transparency, professionalism and ethical responsibility. We uphold confidentiality and practice good governance in all actions and decisions.

COLLABORATION

We work in partnership - within the ISA and across the community - to strengthen and increase our collective impact.

Empowerment & Advocacy

We help individuals build confidence, independence and resilience. We provide guidance and advocacy to support informed decision-making and stronger social connections.

Stewardship & Service

We honour ISA’s legacy by managing resources responsibly, ensuring organisational sustainability and consistently delivering high-quality, reliable services.

Inclusion & Belonging

We foster a welcoming and culturally safe environment where all members of the Irish-Australian community feel valued and connected.

Adaptability

We respond proactively to emerging needs and changing circumstances. Continuous improvement, innovation, and community feedback guide our approach.

We operate on a Not-for-Profit basis and have full Deductible Gift Recipient (DGR1) status from the Australian Tax Office. This means that any donations of $2, or more, are deductible in your next tax return, whether you are an individual, business or registered charity.

The Irish Support Agency NSW Inc is registered as a charity with the Australian Charities and Not-for-profits Commission.